Shipping policy

INDONESIA

*Free shipping for Indonesia only;

Region	Rates	Terms
JABODETABEK	Free for the first kg	Min. order IDR 80.000
Outside JABODETABEK	Free: IDR 15000	Min. order IDR 80.000

WORLDWIDE SHIPPING

**$40 Flat Rate per kg.

Thank you for visiting and shopping at noesa.co.id (The Site). The following are the terms and conditions that constitute our Shipping Policy.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic

Shipment Method	Cut-Off Time	Estimated delivery time
SiCepat - HALU	15.00 WIB	1-4 business days
SiCepat - REG	15.00 WIB	1-4 business days
BEST (One Day Service)	15.00 WIB	1 business day
Same Day* (SDS)	11.00 WIB	6-8 hours
SiCepat - GOKIL (Cargo, Min. 10 kg)	15.00 WIB	2-3 hours

*Jakarta only

International

Shipment Method	Cut-Off Time	Estimated delivery time
EMS Pos Indonesia	15.00 (GMT+7)	3-14 business days

 
Delivery delays can occasionally occur.

Shipment processing time

• Orders before the cut-off time will be delivered on the same day.
• Orders after the cut-off time will be delivered on the next day
• Shipment will be unavailable on Saturday, Sunday, and Indonesia Public Holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
  
  

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

The Site is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Duties and taxes are consumption taxes. Customs duties are levied on certain goods purchased abroad. Value-added taxes (VAT) are usually levied in the country where the purchased goods are consumed. Duties and taxes differ per country. Depending on the country, duties and taxes are settled with the post office or the customs office. You can find more information about customs on the website of your local customs authority. Contact POS Indonesia in your country for more information.

Damages 

The Site is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipment carrier contact:

• Domestic: SiCepat  | +62 21 5020 0050
• International: POS Indonesia | 1500161 | FAQ Pos Indonesia Shipment